Shipping policy

Shipping Policy

Reliable Delivery for Every Adventure

At Campsaver, we understand that receiving your outdoor gear on time is an important part of preparing for your next adventure. Whether you are purchasing camping equipment, travel bags, coolers, or outdoor accessories, we are committed to delivering your order safely and efficiently.

This Shipping Policy outlines our order processing procedures, shipping methods, delivery estimates, and other important information regarding the shipment of your order.

Order Processing

All orders are processed within 4–7 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, seasonal promotions, or holidays, processing times may be slightly extended. We appreciate your patience and will work to ship your order as quickly as possible.

Once your order has been dispatched, you will receive a shipping confirmation email.

Shipping Methods

Standard Shipping

Carrier:

DHL or FedEx

Estimated Delivery Time:

7–14 Business Days

Shipping Cost:

$12.95

This shipping option provides reliable international delivery and may include tracking services depending on the destination and carrier availability.

Free Shipping

Carrier:

EMS

Estimated Delivery Time:

12–24 Business Days

Shipping Cost:

Free on orders over $50

Customers whose order value exceeds $50 automatically qualify for free EMS shipping.

Delivery times may vary depending on destination country, customs processing, and local postal services.

Shipping Destinations

Campsaver ships to customers worldwide.

However, we currently do not ship to:

  • Certain countries within Asia

  • Remote or restricted regions

  • Locations where shipping carriers are unable to provide service

  • Areas affected by import restrictions or legal limitations

If we are unable to ship to your location after an order is placed, our customer service team will contact you regarding available options.

Packaging and Product Protection

We take great care in packaging all orders to ensure products arrive in excellent condition.

Our products, including:

  • Camping gear

  • Travel bags

  • Outdoor coolers

  • Adventure accessories

are packaged using appropriate protective materials to help minimize the risk of damage during transit.

While every effort is made to protect your purchase, we recommend inspecting all items immediately upon delivery.

Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided during checkout whenever tracking is available.

Tracking details may include:

  • Carrier name

  • Tracking number

  • Shipment status updates

Please allow some time for tracking information to become active after shipment confirmation.

Delivery Estimates

The delivery timeframes provided are estimates only and begin after the order processing period has been completed.

Delivery may be delayed due to circumstances beyond our control, including:

  • Customs inspections

  • Severe weather conditions

  • Carrier delays

  • Public holidays

  • Transportation disruptions

  • High shipping volumes

  • Government restrictions

  • Force majeure events

Campsaver cannot guarantee delivery dates and shall not be responsible for delays caused by third parties.

Customs, Duties, and Import Taxes

For international shipments, customs duties, import taxes, VAT, and other fees may be imposed by the destination country.

These charges:

  • Are not included in the product price or shipping cost.

  • Are determined by local customs authorities.

  • Are the sole responsibility of the customer.

We recommend checking with your local customs office before placing an order to understand any potential import charges.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Please verify:

  • Recipient name

  • Street address

  • Postal code

  • City and state

  • Country

  • Contact information

Campsaver is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.

To help us investigate the issue, please provide:

  • Your order number

  • A detailed description of the problem

  • Photographs of the package and product if damaged

We will work with the shipping carrier to review the claim and seek an appropriate resolution.

Undeliverable Packages

Packages returned to us due to:

  • Incorrect address information

  • Refused delivery

  • Failure to pay customs charges

  • Unclaimed shipments

may be subject to additional shipping fees if reshipment is requested.

Any applicable costs may be deducted from a refund where permitted by law.

Contact Information

If you have any questions regarding shipping, delivery status, tracking information, or shipping restrictions, please contact us.

Campsaver

360 Columbia Boulevard
Reisterstown, MD 21136
United States

Phone: +14104290055

Website: camping.campsaver-us.com

Email: admin@camping.campsaver-us.com

Thank you for choosing Campsaver. We are committed to delivering quality outdoor gear and dependable service for every adventure.